Somebody complained about me at work this week. I get it, they expected impeccable customer service, and they didn’t receive it, that sucks. Being in the customer service industry is tough though, particularly for someone like me, for who being a people person doesn’t come naturally. Don’t get me wrong, I LOVE connecting with people, I just find it really difficult to do in a work situation.
Anyway, I got a complaint, it happens, but it’s been eating me up. I don’t know why it took me so long to realize this, but I’m really really hard on myself. Is everyone? I’m not too sure. I’m pretty comfortable in my skin, and I’m pretty confident, particularly at work where I feel like I’ve hit the sweet spot of both really enjoying what I do, and being really good at it. So why is it so devastating to my self-esteem and my peace of mind when I make a mistake or something goes wrong? Sure, I’m great at my job, but that doesn’t mean I’m perfect. Everyone makes mistakes, it’s how we learn, it’s how we do better. I take it in stride when my staff make errors, I let them know that it’s ok and I still think they’re awesome, so how come I don’t give myself that same support and understanding?
I’ve been obsessing about what my upper management must think of me. I’ve been feeling absolutely wretched about not doing better, not BEING better. I’ve been replaying the situation over and over in my mind, which frankly hasn’t changed the outcome, or how lousy I feel. I accept responsibility for not acting in an appropriate manner, but I still have to deal with the consequences.
However those consequences don’t have to include me feeling stressed out, or like I’m not a valuable person or employee. It happened, I’ll try to respond better next time, and now I need to let it go. I already know where my weaknesses lie; I get defensive and aggressive when I feel like my back is up against a wall, when people are demanding things of me without discussion. I’m working at trying to ask questions, have a conversation that opens up both sides. In this most recent case, I should have asked them to explain what happened, and then to describe how they thought I could help, and why I should do so. Hindsight, right?
I’m smart, I’m capable, I’m dedicated and I’m a hard worker. I’m a valuable employee.
I have lots and lots of customers who enjoy me and the service I give (they just don’t send emails to my management about it..)
I’m human and make mistakes, but I’m taking those mistakes and growing past them.
I have no reason to feel stressed or depressed or anxious. Upwards and onwards!
I’m living and learning and loving the process. I rock!!!